July 28, 2021


Eligibility for an Australian Government Security Clearance is mandatory for this role (must be an Australian Citizen) and current Baseline security clearance would be highly advantageous.
The Delivery Lead is accountable for all work delivered through the engagement.
Activities include managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments.
The Delivery Lead also supports the sales process as needed by participating in the solution design.
Manage Solution Delivery
  • Accountable for ensuring execution of delivery work across this engagement
  • Leads service delivery strategy and execution across all locations where the services are provided (Client locations, GDN and non-GDN delivery centres)
  • Manage the “factory” to deliver agreed scope of services while achieving profitability improvements and productive gains
  • Ensure the feasibility of the standard solutions and delivery of the solution by leveraging Accenture’s full capabilities

Work with Delivery Account Management Leaders and Commercial Directors to proactively:
  • Address performance issues across this engagement, create the operational approach and implement continuous improvement
  • Manage supply and demand, service quality, and processes to meet delivery expectations
  • Implement the levers to consistently achieve performance targets such as six sigma, operational excellence, etc.
  • Participate in account quality review process and engage appropriately in the Accenture Quality Assurance program where required
  • Proactively improve client and customer relationships working with Client Account and Account Delivery Team leadership
  • Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets
  • Support EAC adjustments if required
  • Achieve year over year efficiencies in conjunction with the delivery service providers

Scrum P1 Agile Methods ADM for Distributed Agile Development P1 Agile Project Management P1 Agile Process Coaching P1