CX Transformation Consultant


October 14, 2021

Job title: CX Transformation Consultant
Location: Dublin
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
The Customer practice sits within our Strategy and Consulting business, spanning Financial Services, Resources, Products, Health and Public Sector and Comms, Media & Technology. In Customer, we help clients define, plan and deliver changes that impact end customers and the front-office which include;

  • Moving organisations to a more customer-centric model

  • Creating compelling customer propositions

  • Redefining customer journeys and personalising interactions using multi-channel strategies

  • Utilising the power of customer data to optimise customer engagements

  • Blending physical and digital engagement models to give customers a seamless service model

  • Re-inventing the customer ‘ecosystem’ as products / services spread across organisations

  • Using new technologies & platforms to deliver business and operating models change

& Experience Requirements
You will be a part of high-performing teams and large-scale transformational programmes for clients, helping them leverage best-in-class technologies to delight their customers and create meaningful relationships and interactions. You should have demonstrable experience the following areas:

  • Conducting research to understand the customer and their experience

  • Identifying growth opportunities and developing strategies & roadmaps to deliver

  • Designing new customer facing experiences, services and propositions

  • Supporting delivery of digital and front office transformation

  • Customer journey mapping and persona development

  • Customer centric process re-design

  • Leading / facilitating design workshops

  • Working with a diverse set of cross-functional stakeholders

  • Agile delivery & frameworks

  • Ability to operate at all stages of a project lifecycle, from proposal to delivery

  • Experience managing risks and working with senior stakeholders

  • Strong analytical, problem solving skills

  • Communication skills and the ability to influence senior stakeholders

  • Bringing creativity and design thinking to client problems

  • Experience in management consulting is highly regarded


  • 3+ years’ experience in design and delivery of customer-centric change

  • Knowledge and experience with digital marketing technologies - industry certification desirable

  • Design Thinking practitioner

  • Certification in Agile Methodologies desirable

Does this appeal to you? If so, we wish to hear from you
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
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