Organization: Accenture Federal ServicesLocation: Washington, DC Area
Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clients. Every day we bring bold thinking and diverse disciplines to solve problems in new ways. Ready to learn as much as you can? We’ll give you numerous opportunities of formal & informal training sessions to keep your tech smarts sharp.
Our growing TMT Team is seeking a Business Functional Analyst with strong communication and leadership skills to support new and existing and deployments of our Task Management Tool TMT. In this position, you will navigate a complex work environment to collaborate with Defense business users, project sponsors, senior leadership and supporting teams to provide the necessary support to delivery, update and expand the functionality of our Microsoft Dynamics TMT tool.
You may be responsible to:
Here's what you need:
Manage the expectations of the customer with regard to solution functionality and deployment process
Perform Process Improvement work
Serve as business analyst advising the customer on best practices for configuring Dynamics and TMT
Coach customer on change management initiatives supporting the deployment and support of the solution
Conduct classroom training and desk side support for users and customer technical support staff
Update formal solution training and configuration materials for the customer
Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
Conduct functional testing of solution and lead customer adoption process
Provide application troubleshooting and support for the client s help desk functions
Provide administrative support for related tasking processes
Review and provide management reports and metrics on statuses of tasking behaviors
Develop back up support role to maintain business operations when necessary
Provide reports and presentations for leadership briefings
Bonus points if you have:
Military experience, government subcontracting, and/or DoD consulting experience
1 year of experience supporting software solutions
Demonstrates experience providing management report using key metrics such as charts, graphs and presentations
Must be local or willing to relocate to Washington, DC
Background and understanding of Defense Agency organizations and operations
DoD experience as a DoD command level staff action officer
Familiarity and use of Microsoft Dynamics
Familiarity and use of SharePoint
2 plus years of experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application
2 plus years of experience providing management report using key metrics using charts, graphs and presentations
1 plus years of conducting training for small and large groups at all organizational levels, including personal training of high-ranking individuals
Important Eligibility information:
US Citizenship required (dual citizenship not eligible for consideration)
As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $61,700 to $89,399 and information on benefits offered is here
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