October 14, 2021

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What's In It For You
:
  • Collaborate with a diverse network of people
  • Actively deliver innovative solutions for Accenture's clients
  • Apply your skills and experience to help drive business transformation
  • Work locally or remotely, significantly reducing or eliminating the demands to travel
Project Description:
The Office Supervisor will work on-site from the retail office to interact with walk-in clients and resolve their queries.
Responsibilities:

  • Provide guidance and support to team members, monitor their performance and sets targeted goals
  • Review and assess current procedures and identify opportunities to improve claimant service, effectiveness, and productivity
  • Collaborate with Enablement Manager to escalate and resolve all technology roadblocks for new and existing agents that cannot be resolve by Team Leads
  • Develop and maintain a working knowledge of the Health Connector Programs and recommends changes/corrections/updates to the Agent Guide working closely with the Training Team for clarifications needed based on escalated topics raised by their Team Leads
  • Resolve escalated issues from members and assist with timely resolution
  • Collect and identify need for gaps in business-as-usual activities

Basic Qualifications:
  • 1 year of work experience in a professional office environment
  • 1 year of Customer Service experience
  • Ability to manage conflict and escalations effectively
  • Enthusiastic, personable and positive energy
  • Excellent time management and organization skills
  • Proficient MS Office experience (Word, Excel, Outlook)
Bonus Points If You Have:
  • 1 year of experience as an Office Clerk, Administrative Assistant or Executive Assistant

Keywords: office, supervisor, manager, management, office manager, administrative, admin, assistant, clerk

What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.