Accenture

Senior Analyst-Telecom Operations

Accenture

October 14, 2021

Job Description
Skill required: Telecom Operations - Network Operations & Service Management
Designation: Senior Analyst
Job Location: Bengaluru
Qualifications: BTech/BCA/Diploma in Electronics and Telecommunication/Bachelors of Information Technology/Diploma In Information Technology
Years of Experience: 5-8 years
About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. In Network Operations & Service Management, you will be responsible for developing structures, processes and capabilities for managing and monitoring computer and telecommunications networks. What are we looking for?
We are looking for individuals who have the following skillset:
  • Customer service - Inbound
  • Customer service - Outbound
  • Customer Service Management
  • Customer Service Technology Support
  • Problem-solving skills
  • Ability to establish strong client relationship
  • Written and verbal communication
  • Negotiation skills
  • Risk management
Roles and Responsibilities
  • In this role, you need to analyze and solve increasingly complex problems
  • Your day to day interactions is with peers within Accenture
  • You are likely to have some interaction with clients and/or Accenture management
  • You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
  • You will need to consistently seek and provide meaningful and actionable feedback in all interactions
  • You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
  • Decisions that are made by you will impact your work and may impact the work of others
  • You would be an individual contributor and/or oversee a small work effort and/or team.
  • Please note this role may require you to work in rotational shifts.

Qualifications
BTech/BCA/Diploma in Electronics and Telecommunication/Bachelors of Information Technology/Diploma In Information Technology