October 14, 2021


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Senior Team Lead is responsible for the following:

  • Daily supervision of assigned team of direct reports agents Associates Analysts , QA Analysts and Trainers enforcing Accenture core values within the team, project, and making sure that assigned product vertical SLAs are met daily.

  • Responsible for conducting daily as needed team huddles, weekly as needed product group meetings , and monthly one on ones with the analysts.

  • Measurement and management of the vertical product team s success and will act as a Subject Matter Expert in all matters processed by the product team.

  • Managing effective internal external client relationships within a defined area of responsibility.

  • Monitor risk within assigned product vertical to be able to escalate to Operations Manager Accenture Leadership in a timely manner.

  • Review track daily production metrics, planned unplanned absence, holiday staffing, and timesheets.

  • Identify gaps in assigned product verticals such as customer policies and drafts proposals accordingly

  • Responsible for career development and coaching direct reports on areas such as, but not limited to, quality assurance, productivity, compliance, etc..

  • Manages workload of team, may make work assignments, and responsible for developing team members to meet project objectives.

  • Manages effective communication as escalation point for issue resolution and customer impacting escalations for both internal and external stakeholders within a defined product area of responsibility

  • Ensuring compliance of Accenture Policies and Procedures, enforcing Accenture core values with direct reports and project.

Basic Qualifications

  • Minimum of 1 year of experience in a customer facing operations environment

  • Minimum of 1 year of experience managing developing teams of professionals.

  • Minimum of 1 year of experience with escalation management and managing projects to established SLA s.

  • Active account on Facebook and a minimum of one other social network

  • Active user of social media services


Preferred Qualifications


  • Minimum of 3 years experience in delivery operations

  • Bachelor s Degree Preferred

  • Preferred Experience managing project operations to achieve daily goals and deliverables

  • Demonstrate experience in technical work environments with highly tech savvy teams.

  • Fast paced dynamic environment

  • Schedule flexibility

  • Reporting and analytics experience.

  • Proven ability to work creatively and analytically in a problem solving environment

  • Desire to work in an information systems environment

  • Excellent communication written and oral and interpersonal skills


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Read more here

Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the
Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an
email or speak with your recruiter.

Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.