Accenture

Service Delivery Ops Associate Manager

Accenture

October 14, 2021

  • Ensure SLA’s and KPI’s are met.
  • Take full responsibility for the collections function reviewing metrics and reports in order to drive performance and efficiencies
  • Management of the cash forecasting process
  • Supervise, motivate and mentor staff within the team setting targets for Team Leaders and direct reports
  • Ensure the agreed procedures are kept up to date and adhered to within the team
  • Responsible for the preparation of managements reports in line with Client and Accenture’s requirements
  • Liaise with Accenture HR in relation to recruitment, training, performance management etc
  • Provide a liaison and review service for the client
  • Be proactive and innovative with ideas to improve service / deliverables to the client
  • Project manage initiatives where required that could involved procedures reengineering, transitions of work etc
  • Accountability for Operational Excellence initiatives and metric tracking
  • Manage the collections staff across all line of Business (Online and non-online)
  • Manage day to day operations of the which includes 3 Team Leads and up to 20 people.
  • Graduate of a four-year business course; CPA or Accounting graduate an advantage
  • Must have at least 10 years of experience in Finance and Accounting specifically in Collections
  • Must have at least 3 years of experience as Collections Manager
  • Has working knowledge of an accounting ERP (i.e. Oracle, SAP, etc.) and MS Excel
  • Must have prior voice collections experience, ideally business-to-business
  • Reconciliations, respond to queries (voice and query capability)
  • Strong communications skills
  • Analytical and fact-based decision-maker
  • Ability to quickly identify issues and risks and provide recommendations
  • Must have an experience in team interactions and facilitation
  • Experience in any of below skills is an advantage:
  • Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections