Unified Communication and Collaboration Operations


October 14, 2021

Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role :
    Cloud Technical Architect
  • Project Role Description : Develop and deliver agile and cost effective hosting solutions. Implement scalable, high performance hosting solutions that meet the need of todays corporate and digital applications using both private and public cloud technologies. Plan and deliver legacy infrastructure transformation and migration to drive next-generation business outcomes.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Bengaluru
  • Must Have Skills : Unified Communication and Collaboration Operations
  • Good To Have Skills : Unified Communication and Collaboration Implementation
  • Job Requirements :

    • Key Responsibilities : Liaising with the customer technical representatives Provide recommendations to client on deployment of new features Create and Manage requests on ITSM tool Implement the changes as applicable, test the changes and handover to customer Troubleshoot issues with Network Deployment 2 Maintain up to date technical documentation of processes and procedures used throughout normal operations 3 Conduct technical/business impact assessment and create Request for Change RFC with relevant data points

    • Technical Experience :
      Hands on experience administration and maintenance on Avaya voice products like: 1 Avaya Aura communication manager Platform release 6 7,8 2 Avaya Session Manager and System manager 3 Application Aura Enablement services 4 Avaya Aura Messaging 5 Circuit packs and MM modules 6 IP Phones 46xx, 16xx and 96xx 7 Avaya Voice Gateways G450, G700, G430 etc 8 Avaya Voice Servers S8500, S8300, S87XX, S8800 9 : Should have 4 years of experience leading medium to large IT telephony/communications projects

    • Professional Attributes:
      1 Good Communication skills 2 24 x 7 shifts

    • Educational Qualification:
      Bachelors Engineering degree or its equivalent in Computer Science, Information Technology

    • Additional Information:
      : CCNA and ACSS/ACIS

15 years of full time education