Senior Sales Associate - Alexandria


September 14, 2021

Purpose & Overall Relevance for the Organization:
Contributes to meeting or exceeding store sales and KPI targets by:

  • Building an emotional connection with customers and living the Brand Values.

  • Serving and selling to customers and conscientiously executing store operations.

  • Using his/her expertise and experience to provide feedback and support to selected team members.

Key Responsibilities:

  • Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store.

  • Identifies improvement opportunities and communicates suggestions to store management to drive commercial success.

  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.

  • Shares his/her customer service experience and trains selected team members to fi ne-tune their service skills.

  • Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category.

  • Guides and trains selected members of the team on basic core and seasonal product knowledge.

  • Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.

  • Complies with store policies and procedures to maintain a safe shopping and working environment.

  • Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.

  • Completes sales transactions quickly and accurately while adhering to cash protection procedures.

  • Minimizes loss by actively maintaining sales floor awareness while serving customers.

  • Collaborates productively and respectfully with team members to meet or exceed store goals.

  • Makes himself/herself available to support other team members when needed.

  • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance Completes monthly training reports.

Key Relationships:

  • Customers

  • Peers & Supervisor

Knowledge, Skills and Abilities:

  • Advanced Retail Professional Competencies.

Requisite Education and Experience / Minimum Qualifications:

  • Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding.

  • Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs).
  • 2 years’ experience as a minimum in the current position
  • No disciplinary action, deduction was made during the past two years
  • Clean record interms of attendance
  • Performance standards for the last 18 month to be Frequently and above