Store Supervisor - Cairo


September 14, 2021

Purpose & Overall Relevance for the Organization:
Contributes to store profitability by:
  • Ensuring KPIs for a defined area within a store are met or exceeded.
  • Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.
  • Supervising and coaching team within a defined area of responsibility.

Key Responsibilities:
  • Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations.
  • Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility.
  • Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency.
  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
  • Actively supervises and coordinates his/her team to ensure all customers receive service
  • Understands customer expectations and always coaches his/her team to meet or exceed them.
  • Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility.
  • Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge.
  • Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility.
  • Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility.

  • Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment.
  • Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures.
  • Minimizes loss by implementing, monitoring and tracking all loss prevention procedures.
  • Supports the recruitment, onboarding, training and development of the store team.
  • Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance.
  • Actively collaborates and shares best practices to drive store team performance.
  • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance.

Key Relationships:
  • Customers
  • Peers & Supervisor

Knowledge, Skills and Abilities:
  • Stepping into Management Competencies (additions based on market needs).

Requisite Education and Experience / Minimum Qualifications:
  • Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience].
  • Intermediate numeracy and literacy and advanced verbal communication skills.
  • 2 years’ experience as a minimum in the current position
  • No disciplinary action, deduction was made during the past two years
  • Clean record interms of attendance
  • Performance standards for the last 18 month to be Frequently and above