October 14, 2021

  • Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
  • 3+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
  • Demonstrated experience leading cross-functional programs
  • Demonstrated experience designing, implementing, and optimizing initiatives
  • Experience with data mining and data analysis
  • Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
  • Experience with analytical tools such as SQL, Tableau or Microsoft Access
The Global Specialty Fulfillment team is looking for a Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects in the Global Specialty Fulfillment Integration team. This role requires scoping large projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, executive presentation skills, and proven track record of delivering results are essential.
This role is expected to be based either out of Seattle or Nashville.
Responsibilities include:
  • Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
  • Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
  • Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
  • Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
  • Influence design and development of strategic processes
  • Work with program managers and business leaders to communicate and impact critical business initiatives
  • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
  • Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
  • Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
  • MBA and work experience in technical field is highly desired
  • Experience or use of PMP/Lean Six Sigma/Kaizen
  • * Ability to organize and manage multiple tasks simultaneously
  • * Ability to work in an ambiguous environment
  • * Ability to handle changing priorities and use good judgment when working in stressful situations
  • * Demonstrated problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
  • * Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
  • * Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
  • * Strong written and oral communication skills
  • * High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
  • * Ability to think strategically and execute methodically
  • * Ability to work in a fast-paced environment where continuous innovation is desired
  • * Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases
  • * Ability to clearly communicate data insights to others
  • * Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
  • * Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.