Capgemini

ITIL Process Consulting | 4 to 9 years | Mumbai & Bangalore

Capgemini

October 13, 2021

Job Description
  • Define Service level KPI measurement framework for various engagements.
  • Facilitate integration of service management tools with processes and SLA KPIs.
  • Perform process and SLA KPI s testing on service management tools.
  • Timely reporting of the status on the assignments to clients and stakeholders.
  • Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials.
  • Active contribution in Pre sales activities and customer relationship management.
  • Ensure updates to knowledge repository on the assignment worked delivered.


Primary skills

  • ITIL v3 v4 Expert or at least 2 Intermediate modules certified (Must have).
  • ISO IEC 20000 Implementer Lead auditor certified.
  • Assessment auditing skills.
  • Knowledge on other related frameworks and standards like ITSM Agile Service Management SIAM.
Secondary skills

  • DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage.
  • Mentoring other Service Management consultants for skills and capabilities development