Delivery Hero

Manager, Logistics Product Operations - APAC (f/m/d)

Delivery Hero

August 3, 2021

Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces!
We are looking for a Manager (f/m/d) to join the Logistics Operations team on our journey to always delivering amazing experiences.
The Logistics Operations team at Delivery Hero builds the foundation for excellence and partnership with our entities worldwide (regional/local) by reinforcing product strategy and operational improvement with metrics, infrastructure, business processes, best practices, and reporting.
We work with senior management and our regional/local stakeholders to ensure the smooth running of our operations associated with our customers and restaurant partners. We are responsible for understanding the quality of their experience with our products and services globally, to identify new feature requirements to feed into the product roadmap.
Your mission:

  • You will become an authority figure and take ownership of global (functional) initiatives to strengthen our riders, vendors, customers relationships

  • You coordinate and project manage the roll-out of new products and features aiming at improving the service quality as well as efficiency

  • You monitor the product performance and usage in your region and highlight areas for optimization with supporting analysis

  • You proactively find areas for improvement, are innovative in seeking the best solution, and execute in a timely and considered manner

  • You are able to develop good working relationships with key stakeholders, influence, and attain the requisite buy-in in a structured way

  • You work on cross-functional projects and engage with multiple business units including logistics, marketing, product, tech, legal and contact centre

  • You provide senior management with regular performance reports, insights and presentations

Your heroic skills:

  • You gained at least 4+ years of professional experience in product operations or operations management in a tech company. You also have a proven track record in managing people

  • You possess a hands-on mentality and logical thinking skills

  • You are a high performer capable of creating impact through data driven decisions. A solid understanding of SQL is needed

  • You are highly motivated and communicative, independent and pragmatic in handling business challenges in a fast-paced environment

  • Highly curious and happy to question the status quo

  • Excellent English communication skills, both written and spoken

Why Delivery Hero?

  • English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support

  • We take care of our employees and offer flexible working hours

  • Enjoy our free weekly online yoga classes and subsidized Urban Sports Club or GymPass membership

  • Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to the confidential Employee Assistance Program

  • Participate in health campaigns such as seasonal flu vaccination

  • Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program

  • We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search

  • Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities

  • Develop your skills with your personal educational budget for conferences and external trainings

  • Access our e-learning platform and participate in our various inhouse trainings, including German learning options

  • Save responsibly with our attractive corporate pension options

  • Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

  • Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energised throughout the day

About us:

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.
Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin!
At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, gender identity, sexual orientation, age, marital status, or any other aspect that makes you, you.
Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV.
We’re looking forward to your application!