Delivery Hero

Senior Manager, UX Researcher (f/m/d)

Delivery Hero

November 2, 2021


Want to be a hero - Join the #1 Global Leader in online food delivery!
We are looking for a User Research Lead (f/m/d) to join our Global Product Strategy Team to create a seamless and personalized ordering experience for our customers. If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
Your mission:

  • Lead and build the new UX Research team whose mission is to create the right input for the worldwide product strategy as well as running comparative usability studies along with the local teams.

  • Support the group-level product strategy by amplifying the users' voice making sure we drive our product forward in the most meaningful way not only for our business but also for the end users.

  • Utilise Delivery Hero’s unique position with several locally built apps to compare the approaches and derive usability best practices.

  • Work alongside other UX researchers to establish best practices and provide a holistic view of our customer's behaviour

  • Support preparing, conducting and evaluating user interviews and other moderated and unmoderated UX research sessions

  • Help in effectively communicating research findings to a wider audience showing the key value it brings


Your heroic skills:


  • 5+ years of relevant experience in UX research or a related field

  • You study a related subject, such as social science, communication design, human-computer interaction, interaction design or similar.

  • Hands-on experience running qualitative research using a variety of interviewing techniques (e.g. user testing, ethnography)

  • Experience with data analysis and quantitative research methods (surveys, SPSS or R) is a plus.

  • Previous experience in leading UX research teams is a plus.


Why Delivery Hero?


  • Exchange ideas and meet fellow colleagues at regular meetups

  • Join company parties, hackathons, cultural and sports events.

  • English is our working language, and our colleagues at Delivery Hero come from every corner of the globe, working in diverse, cross-cultural teams.

  • Flexible working hours, with the option of home office.

  • Daily fruits, cereals, beverages, tea and coffee in our lounge.

  • Learn German with free classes, access our e-learning platform and participate in our inhouse training.

  • Enjoy massages, get your haircut in the office, join our free yoga classes or take a timeout in our nap room.


About us:

Delivery Hero Product is playing an exceptional role in the large growth of our company. Our Product teams leverage a diverse stack to create cutting-edge solutions which cover the full customer experience - starting with a great online search experience and ending with a real-time delivery at your doorstep.
Delivery Hero is building the next generation of global on-demand delivery platforms. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network. What started off with food deliveries only, is developing into new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets around the globe.
Read about the latest updates from our Tech & Product teams on our blog.
Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values, send us your CV.
At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.