QRM – Delivery Quality – Integrated Quality Senior Consultant


September 15, 2021

Position Summary
Integrated Quality Manager (IQM) for Human Capital (HC) Offering Portfolio, Enabling Senior Consultant – Fulltime
As IQM you are responsible for:
  • Leading the execution of the Quality Program for Human Capital Offerings
  • Developing deep understanding of portfolio in order to advise and update leadership on status and recommended action items, in order to support high quality delivery and minimize negative financial impacts
  • Periodic analysis of financial and delivery quality status of portfolio
  • Identification and maintenance of watchlist engagements
  • Senior Management reporting of the watchlist engagements
  • Driving management action on identified risks /issues
  • Managing work associated with multiple stakeholder groups, in both US and India
  • Driving Offering portfolio specific Quality priorities as defined by leadership
  • Mentoring/leading junior team member

Work you’ll do
  • Work with Quality Champion(s) (Quality leader from Business) to take action on identified risks, and identify Reviewers in US and Delivery Center
  • Analyze the financial and delivery quality status of the engagements and propose the potential watchlist engagements to the Quality Champion.
  • Research and summarize Watchlist engagement status, with an attention to the most critical issues and related action plans
  • Prepare for monthly practice leadership meetings by reviewing the portfolio of engagements, identifying risks to elevate and preparing recommendations for leadership consideration
  • Perform data / metrics analysis to identify underlying quality / delivery trends and provide initial remediation recommendations
  • Synthesize qualitative and quantitative data from multiple sources to form complete picture of situation and provide targeted recommendations
  • Work with other Quality Managers to focus efforts on strengthening integration of quality efforts across Deloitte’s Offering Portfolios
  • Share best practices with the engagement teams to improve delivery quality and mitigate/ address delivery risks.
  • Participate in/lead initiatives to enhance the overall Quality Program
  • Provide guidance to Analyst team member as they:
        • Analyze pipeline and Identify new engagements to assess their inclusion under Quality Review program
        • Maintain central data storage
        • Research financial details on engagements

The team
Delivery Excellence plays a pivotal role within Deloitte Consulting by partnering with the business to enhance and enable how the practice sells and delivers engagements. We promote innovation, drive efficiencies and collaboration, and provide meaningful insights to manage risk and improve the quality in the way we sell and deliver engagements. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.
Delivery Excellence is seeking innovative, forward-thinking professionals who are energized by bringing ideas to life that help shape and transform how the Consulting practice delivers to clients.
  • Understanding of Consulting project lifecycle
  • Ability to succinctly articulate risks/issues and recommendations
  • Results orientation – has the ability to prioritize and get things done effectively
  • Strong interpersonal and people skills
  • Strong oral and written communication skills, across all career levels
  • Interest in and passion for continuous learning and creative solutioning
  • Track record of consistent performance in QRM and/or in client service delivery (for internal referrals)
  • Good understanding of Deloitte firm methods (for internal referrals)

  • Experience with Power BI
  • Experience in client service delivery in Deloitte (for internal referrals)
  • Exposure to financial domain

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Requisition code: 51120