System Services Representative


September 14, 2021

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
The System Service Representative is responsible for all activities related to providing technical service to IBM and other equipment manufactures Printers, ABM/Cash Management, PC & Laptops, including small to medium servers. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming a System Services Representative.
The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.
Has a basic understanding of and is able to articulate IBM's technical support delivery methodology, particularly as it relates to base and enhanced support.
Assumes additional responsibilities as assigned. Must speak French & English
Required Technical and Professional Expertise
  • 3 years of experience in these segments: Lenovo servers and PC certifications , Lexmarks printers certification, .
  • Must be fully bilingual (French and English).
  • Strong communication and teamwork skills.
  • Problem-solving ability Energy, enthusiasm, initiative, positive attitude and leadership
  • College diploma
  • Driver’s permit and car
  • Able to identify and diagnose hardware and software problems
  • Able to work / read wiring and logic diagrams
  • Mechanical skills, unit assembly rebuilding / refurbishing
  • Manually dexterity, can work with gears systems, power supplies
  • Excellent communication skills
  • Customer service focus
  • Capacity for teamwork, communication and proven organization skills

Preferred Technical and Professional Expertise
  • A + Certification an asset
  • Capacity for teamwork, communication and proven organization skills.
  • Microsoft suite intermediate.
  • Training or experience with microcomputers, servers and printers an asset.
  • Work outside regular business hours (evenings and weekends.
  • Ability to lift weights up to 50 lbs and have good overall physical mobility.
  • Cloud, Security, Mobility.
  • Demonstrate a focus on IBM revenue/profit growth.
  • Maintain and grow skills required for support of clients and of career goals.

Must have the ability to work in Canada without sponsorship.
About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.