Technical Account Manager/Project Manager, Expertise Connect


September 14, 2021

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Are you passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then IBM Expertise Connect Program is for you. We are looking for highly experienced individuals who can establish a trusting relationship with our clients. As a Technical Account Manager (TAM) or Project Manager, you will develop a consistent long-term partnership with our clients to maximize their ROI in IBM products. You will have the opportunity to be a part of the Hybrid Cloud Expert Labs organization where you develop critical-thinking skills and work with Subject Matter Experts to resolve complex problems for our worldwide clients. In addition, you will help drive delivery to leading-edge technology in the Journey to Cloud, Openshift, Cloud Paks, Monitoring, Event Management, Service Management and Application Resource Management.
The Technical Account Manager or Project Manager has core responsibility in the following areas for Expertise Connect customers:
  • Provide a single focal point to customers and field personnel for helping the client:
    • Avoid problems (Preventive)
    • Avoid reoccurrence of problems after one has occurred (Proactive)
    • Lead coordination of current problems, reduce the impact (mitigation), expedite resolution, provide root cause and delivery of lessons learned (again, proactive)
  • Provide Proactive Reports, based on client needs/desires
  • Responsible for ensuring that all contract deliverables are provided
  • Where appropriate, act as lead, Project Manager or lead TAM across all business units

Required Technical and Professional Expertise
  • Experience developing client relationships and strong rapport.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Excellent written and verbal communication skills across different departments and all levels of technical and management personnel.
  • Excellent time management, organization skills, and the ability to manage multiple, complex, high-priority tasks and situations across multiple accounts.
  • Excellent problem-identifying skills, able to solve them quickly and thoroughly, using peers and internal resources as applicable
  • Excellent problem-solving skills, able to pay attention to detail and the ability to help resolve technical issues.
  • Ability to communicate effectively and experience in presenting technical topics.
  • Team player and willing to learn, especially new technologies.

Preferred Technical and Professional Expertise
  • Fundamental and/or strong knowledge in following technology & skills is an advantage. (Java, Shell scripting, Python, Kubernetes, Containers, Perl etc. )
  • Experience in the IBM Products: Cloud Paks, Tivoli Monitoring, Instana, Netcool, Watson AIOps, and Turbonomic.
  • Strong experience managing large projects or client accounts. Project management or Agile certifications are a bonus.
  • Solid working knowledge of Hypervisors (VMWare, etc) and virtualization layers / logical partitions management and administration.
  • Solid working knowledge of shell scripting, Perl, Python (at a minimum).
  • Working knowledge and usage of Cloud technology (AWS/IBM Cloud/Azure/Google).
  • Working knowledge of OS (Linux, Windows, Unix, AIX)
  • Experience of concepts of AI and Machine Learning.
  • Strong interpersonal and negotiation skills allowing support of critical customer situations
  • Able to interpret and understand client’s business and technical needs.
  • Ability to bridge between Client’s technical needs/problem and IBM Lab/Development.
  • Ability to plan, prepare and deliver knowledge transfer and enablement sessions specifically designed for their customer.

About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
  • Well-being programs to support mental and physical health.
  • Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
  • Select educational reimbursement opportunities.
  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
  • Giving and volunteer programs to benefit charitable organizations and local communities.
  • Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.