Engagement Coordinator, Happy Returns


September 15, 2021

Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Job Description Summary: This role will focus on enhancing community and culture engagement at our Happy Returns Hub location in Blandon, PA to empower and motivate employees. With thoughtful implementation of culture and community engagement strategies, our people will feel compelled to bring PayPal’s values to life. A key priority in this role will be to drive community and culture performance at the Hub by connecting people to community and engagement opportunities, reinforcing PayPal’s mission, vision, and values, and building effective community and culture programs. This unique role requires a passionate individual who will think about the employee first and help influence decisions and actions at the site level.
Job Description:
  • Lead Site Engagement Administration: execute the projects from the global lead to the local employee groups based on the direction and needs of the employees
  • Support Site Council: Work with local cross-functional partners, including site leadership, facilities, security and HRBPs to ensure a safe, engaging, and enriched employee environment.
    • Monthly check in meetings with all council members
    • Reactive preparedness for any site impacts or events
    • Gather local volunteers and teams to help drive engagement
  • Site Communications: Execute the distribution of local and global communications to the warehouse employees (site newsletters, standup meetings, bulletin boards, posters, digital signage, etc.)
  • Field Employee and Community Partners Queries: Serve as a point of contact for employees and members of the external community at your site; liaise with your site council and global functions on queries when needed

Basic Qualifications:
  • Bilingual Spanish Required
  • A demonstrated passion for employee engagement
  • Strong verbal and written communication skills
  • Comfort with leading, coaching and liaising with employees at all levels.
  • Team player with the ability to work collaboratively and comfortably with employees who have diverse skills and experience and are in different geographies and levels within the organization.
  • Strong project management skills with attentiveness to detail and consistent follow through
  • Understanding of who the key stakeholders are at your site and how they connect to PayPal from a global perspective.
  • Ability to prioritize engagement opportunities and requests.
  • Ability to work confidently and thrive in a rapidly changing, fast-paced and results-oriented environment where a high degree of flexibility is required.

Years of Experience:
2+ years of experience in warehouse engagement role or Administrative Assistant role
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.