Community Coordinator


September 14, 2021

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Products and Technology
Job Details
Do you want to be a part of something great? The Trailblazer Community Team is looking for a Community Coordinator to help engage and support our vibrant and growing customer Community. We have more than 2M+ community members who are passionate about our product and every one is a budding advocate. It's our job to welcome them, introduce them to all the programs we have to offer, and make meaningful connections to change their career and lives.
You will :
As Community Coordinator, you will be responsible for:
  • Providing quick and outstanding community leader & member support
  • Work closely with offshore support and operations teams on managing and resolving support cases
  • Community moderation including answering questions, resolving conflicts, and escalating issues
  • Troubleshooting and deactivating community spam
  • Creating and maintaining online community group governance and documentation
  • Reporting on community trending topics and gauging overall sentiment
  • Helping support and improve upon the community feedback loop via member surveys and listening activities
  • Sending and updating documentation to new Community Group Leaders and Salesforce MVPs
  • Supporting reimbursements and following through with Accounts Payable with any overdue invoices
  • Executing on engagement initiatives to surprise and delight our community
  • Running basic reports on community and program engagement
  • Evaluating team operations and managing process improvement
  • Providing support for the community experience at Salesforce events including Dreamforce, TrailheaDX, Salesforce World Tours, etc.
  • Supporting Community Team to plan and manage events
  • Creating and deactivating new community users (both internal and external)
  • Working with the Community Team for overall program support needs
  • Managing administrative community program processes

Required Skills:
  • Passionate about being a customer advocate
  • Customer/community support queue experience a plus
  • Detail oriented
  • Has a passion for operations and process improvement
  • Master multi-tasker
  • Good technical understanding and can pick up new tools quickly
  • Strong communicator and writer
  • Fantastic interpersonal skills and great listener
  • Willing to go the extra mile to serve our customers
  • Great at meeting deadlines
  • Calm under fire and have a thick skin
  • Team player, but willing to take charge
  • Chameleon and can adapt to an ever-changing organization
  • Always looking to be the best-in-class
  • Baseline knowledge of the Salesforce platform a plus
  • Ability to travel
  • BA/BS optional

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Salesforce welcomes all.
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