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The Salesforce Design Operations team is looking for a self-starting, organized, and experienced Senior/Lead Design Program Manager (DPM) for our Salesforce.org design team. Salesforce.org’s mission is to deliver CRM solutions that maximize social impact; this team designs for non-profits, educational institutions, and philanthropic organizations that need to operate effectively, raise funds, and connect with constituents. Working hand-in-hand with Salesforce.org is the Salesforce Design Operations team, a talented group of professionals that help make design happen at scale. We are growing, and we are looking for you. Will you join us?
This person will partner with executive leadership across our design organization, and build strong partnerships with cross-functional stakeholders to influence resourcing models, represent and report on design delivery, and align teams around the highest impact design work. Within the design team itself, this role will create the best practices and processes to create a joyful design community and advance their craft. This includes evolving the design team’s mindset from a focus on delivery to to executing on strategy and vision, and how design can improve and impact the product course of Salesforce.org. This role requires someone who is a relationship builder and an operational thinker; someone who is fluent in the best practices of user experience and software delivery, and who wants to empower the Salesforce.org design team to partner with the business in a sustainable and healthy way.
How will you do this?
As Senior/Lead Design Program Manager (DPM), you’ll keep your finger on the pulse of the Salesforce.org design team’s resourcing, tracking designer allocation and product design health release over release. You’ll partner with leaders across Salesforce.org (specifically: Non-Profit Cloud, Education Cloud, and Philanthropy Cloud) to help us navigate competing priorities and allocate our designers to the right projects. During release planning, you’ll insert yourself into prioritization conversations that affect our designers’ work; throughout development, you’ll triage and simplify inbound dependencies, and help design managers source a single solution.
You’ll be the strategic nerve center of the Salesforce.org design management team, gathering project requirements, tracking action items, and affirming commitments by our partners outside design. You’ll stay connected with our partners’ reports and dashboards to monitor deliverables, dependencies, and priorities impacting our designers. You’ll be the point-of-contact for a huge cast of cross-functional stakeholders, and own regular communications up, down, and out to assure alignment and clarity of goals. You’ll embrace the Salesforce.org design team’s Quality of Life and Quality of Design Impact as your primary KPIs, and innovate ways to improve both without straining our designers’ time.
Finally (and most importantly), you’ll be a member of our Design Operations team, a highly visible role that requires confidence, motivation, resourcefulness, and grace.
Desired Experience and Skills
- Outstanding partnership, interpersonal, and relationship-building skills. The ability to collaborate well in a cross-functional, matrix’d management environment, and work across multiple departments and business units.
- Superb communication skills that shine in-person and across multiple mediums. The talent to tell a story, advocate for a project or program, and facilitate understanding to different audiences at whichever level is appropriate.
- Thorough familiarity with how design gets done. Understand what happens when and why, what natural dependencies exist, how to mitigate risks, and when it’s OK to be visionary (and when it’s not).
- Experience partnering directly with Product Management and Engineering teams, with an understanding of their priorities, constraints, and how UX informs their work streams.
- Strong understanding of what it takes to ship software at scale. Experience running projects using agile and/or scrum processes, and understand development team make-ups (i.e., roles, responsibilities, and how they interact).
- Ability to learn and master internal project management tools to ensure design work is properly represented and tracked, and contribute new tools and processes to make work more visible to the entire organization.
- Bachelor’s Degree, PMP certification, and/or at least 5 years experience working in the world of enterprise software.
- Ability to establish credibility and rapport with senior executives, and technical and non-technical team members.
- An internal compass that points towards ethics and equality, and the conviction to speak up if we stray off-course.
- Demonstrated ability to influence peers and managers, and build consensus while dealing with ambiguity.
- Experience advocating for data, user research, and analytics to make recommendations and iterate on the product.
- Experience running events and programs for internal teams, external customers, or both at the same time!
- Experience designing and thinking in design systems, not just single-purpose apps.
- In the face of ambiguity, you have the confidence to make your own way.
- A desire to be your authentic self in the workplace.
- A sense of curiosity and a service-minded attitude.
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