Technical Writer of Accessibility Content


September 15, 2021

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Job Category
Program/Project Management
Job Details
We believe Salesforce can be one of the world’s most accessible companies, and a top ranked employer for people with disabilities. We are looking for a seasoned accessible events professional to join the Workforce Navigators Program, within the Office of Accessibility (OOA) Bring your skills and strengths to a place that embraces diversity. At Salesforce, we believe who you are–including everything that makes you unique–contributes to how you add value to what you do. We are committed to encouraging a supportive environment that welcomes and celebrates all ideas and perspectives.
Your Impact:
This role will create, and manage written accessibility content which ensures that our trailhead content and documents are accessible to Trailblazers with disabilities.
Specifically you will:

  • Write technical content specifically for screen reader users which compliments Trailhead content for any and all modules and trails related to salesforce ecosystem jobs and workforce development

  • Work cross functionally with the OOA and variousTrailhead teams to coordinate and implement accessibility related content changes

  • Build and maintain working relationships with business partners in order to improve and increase awareness of accessibility standards

The Person Most Successful in this Role Will:

  • Be a specialist in screen reader software such as JAWS and NVDA and have specific knowledge of digital accessibility

  • Have experience with industry standards relating to digital accessibility

  • Be able to build and manage relationships with business and technical specialists through the company, evangelizing accessible design and development

  • Be a phenomenal communicator- whether vocal, signed or written. In particular, you should excel at explaining compliance requirements to diverse audiences (across varying technical and business backgrounds) in a way that cultivates understanding and ownership

  • Have a dedication to, understanding of, and sensitivity to the multiple facets of disability inclusion and accessibility

  • Know how to build systems to track and report on project metrics such as percentage of modules with and without screen reader content, speed of process integration by partners, and usage of content by Trailblazers

Desired Skills:

  • Salesforce Administration certification and/or experience instructing Salesforce content

  • Experience with a collaboration suite such as Google Apps

  • Experience in writing technical content specific to screen reader users

  • Tight-knit collaboration in a highly matrixed organization, with tightly connected partnerships across multiple partner groups, strong attention to detail and excellent project management skills

Role Requirements:

  • 5+ years digital accessibility experience

  • 3+ years of technical writing experience

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
For Colorado-based roles: Minimum annual salary of $64,000 . You may also be entitled to receive bonus and benefits.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .
Salesforce welcomes all.