Customer Service and Support
Up to 50 % (due to Covid19 currently 0%)Career Status:
Regular Full TimeCOMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
YOUR FUTURE ROLE
As Support Engineer (f/m/d) your tasks are:
Delivery of remote and onsite services together with our experts (f/m/d) for global customers with focus on system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge.
Analysis of highly complex business processes including root cause analysis and optimization in heterogenous system landscapes with focus on the Order-to-Cash process.
Being a team player, building up strong networks within SAP and working collaboratively and passionately with others (this is one of the key cornerstones for our success).
If you are interested to become part of a diverse and highly motivated team of young and experienced colleagues and you want to know how SAP products improve our customers’ business, we would be pleased to receive your application.
Project experience (Business process analysis, Customizing, Gap Analysis) in Sales & Distribution (SD) / Order-to-Cash.
Good communication skills with a convincing and friendly appearance.
High-quality service mindset and the capability to perform well under pressure in a dynamic environment.
Generic programming Skills in ABAP.
Fluent in German and English in written and spoken is a must.
Willingness to travel primarily within the EU but also worldwide for periods of time.
ABOUT THE TEAM
Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.
The strength of our Centers of Expertise (CoE), as part of Customer Success, is to analyze customer solutions with 360° view with service delivery teams combining experts for all relevant software components including application, database and technology, as well as engaging a strong back office support.
As member of the CoE Customer & Vendor Management Team in Rot, Germany you will work with SAP’s premium customers. Our team primarily focuses on assessing SAP solutions incl. functional and technical design, performance critical processes, assessment of implementation and upgrades, monitoring during testing and GoLive and planning the digital transformation.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.