Senior Manager, Program Management


September 15, 2021

Job ID: 198534
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: No

Company Overview:

Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands - including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.
In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

Senior Program Manager, Marketing & Operations
Your role at Sephora as Senior Program Manager, Marketing & Operations is responsible for standing up and managing end-to-end execution of marketing programs, from strategic planning phases through creative execution and implementation. Programs may include deliverables across all marketing channels (i.e., events, in-store, print, digital, video, and social media). Manages program schedules across initiatives and pro-actively communicates expectations and milestones to all team members. Manages one or more direct reports and assigns their projects and tasks. Additional responsibilities include:
  • Activates and manages end-to-end, omni-channel marketing programs across multiple campaigns with online and offline deliverables
  • Creates and publishes comprehensive schedules and sets interim milestone meetings, integrating traditional and digital media touch-points in the process. Manages a program holistically and triangulates dependencies of milestones of individual campaigns within. Proactively monitors progress to achieve deadlines and results
  • Fosters partnerships with Marketing, Digital Marketing, Creative, Production, Store Design, Product Development, Resourcing, and Delivery Management. Clearly and actively communicates requirements, deliverables, timelines and budget status throughout program lifecycle
  • Closely partners upstream during strategic development with Marketing counterparts to ensure cross-functional alignment milestones and timelines for brief development and project kickoffs are met
  • Manages laterally with creative on timely execution of core assets and with delivery management on execution of derivatives, versions, and translations
  • Ensures timely execution of all project assets to meet launch dates, and sees through analytics and hind-sighting post campaign launch
  • Manages day-to-day tasks of program planning and execution:
    • Communicates strategic milestones and brief due dates to marketing partners; ensures information is available and complete
    • Populates agendas for planning, kick-off, pre-pro, and review meetings
    • Opens jobs and builds job folders with project info; updates as jobs evolve and maintains final program archive of job info
    • Tracks schedules, updates reports and communicates program status to key stakeholders through weekly status meetings
    • Identifies photo shoot needs across channels and partners with Creative and Content Production for photo shoot execution and retouching milestones
    • Ensures product delivery for photography is tracking to program schedule
    • Routes creative to marketing partners and ensures feedback is clear, actionable and received on time.
    • Facilitates passing off core assets to delivery management/production for versioning
    • Ensures completion of all assets on the asset list and tracks final hand-offs, development, QA, and live dates
  • Identifies program risks early on and provides mitigation strategies
  • Monitors and advocates process; identifies gaps/improvements to work more efficiently
  • Demonstrates ownership/investment in the work; has clear understanding of business goals
  • Has a good understanding of budget and co-op funding; tracks program budgets and facilitates conversation between Creative, Marketing and Production if/when costs impact design &/or budget
  • Manages one or more direct reports assigning and tracking their work, and reporting on their status
  • Mentors one or more direct reports; establishes clear goals for upward career pathing

We would love to hear from you if you meet the following:
  • 6+ years experience in account, project, or program management in marketing required
  • Creative project management experience required; agency experience preferred
  • Experience in people management preferred
  • College degree or equivalent experience
  • Excellent technical skills – MS Office (specifically Excel, Word, PowerPoint); Smartsheets, Box, Workfront, ProofHQ preferred
  • Effective relationship-building skills; ability to cultivate strong partnerships across functions to bring people together toward common goals and consensus
  • Effective communication and presentation skills, both written and verbal; confidence in leading/facilitating cross-functional team meetings to achieve results
  • Exceptional organizational skills; detail-oriented
  • Strong time management skills; ability to troubleshoot issues, juggle multiple programs, and prioritize
  • High energy and flexibility in a constantly evolving team environment
  • Passion for Sephora, our programs, clients, cast, and marketing

While at Sephora, you’ll enjoy...
  • Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link:
  • Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
  • Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
  • Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
  • Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
  • Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.

Sephora is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis ofrace, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.