Customer Services Support Operator


September 14, 2021

Job Title: Solutions Support Specialist
Specific Responsibilities:
  • Provide resolutions to our customers, often through creative problem solving and collaboration across the supply chain.
  • Promote tools for e-ordering to our customers, actively sign on new contacts.
  • Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.
  • Execute daily transactions overflow which includes order entry, returns, credits, specials, sample orders, debits, quotes.
  • Team-centric and customer-centric attitude

Key Responsibilities:

  • Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
  • Provide user support on Siemens online catalog and ordering platform.
  • Support the personalized service model by building relationship with assigned zones, territory managers and customer base.
  • Research issues and questions using available information and resources
  • Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
  • Fully utilize CRM, logging all customer contacts with thorough details and per departments documented instructions.
  • Meet proactive customer calls quota each month to ensure high customer satisfaction

Knowledge, Skills and Abilities:
  • Customer centric mindset
  • Strong organizational and analytical skills
  • Superior follow-through and time management skills
  • Critical thinking and problem-solving skills
  • Strong verbal and written communication skills
  • Working knowledge of MS Office
  • SAP experience desired
  • Salesforce CRM experience desired

  • Some college or extensive customer support experience in a dynamic multi-functional customer service environment

Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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