Solutions Support Specialist
Provide resolutions to our customers, often through creative problem solving and collaboration across the supply chain.
- Promote tools for e-ordering to our customers, actively sign on new contacts.
- Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.
Execute daily transactions overflow which includes order entry, returns, credits, specials, sample orders, debits, quotes.
Team-centric and customer-centric attitude
Knowledge, Skills and Abilities:
Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Provide user support on Siemens online catalog and ordering platform.
- Support the personalized service model by building relationship with assigned zones, territory managers and customer base.
- Research issues and questions using available information and resources
Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
Fully utilize CRM, logging all customer contacts with thorough details and per departments documented instructions.
Meet proactive customer calls quota each month to ensure high customer satisfaction
Customer centric mindset
Strong organizational and analytical skills
Superior follow-through and time management skills
Critical thinking and problem-solving skills
Strong verbal and written communication skills
Working knowledge of MS Office
SAP experience desired
Salesforce CRM experience desired
- Some college or extensive customer support experience in a dynamic multi-functional customer service environment
Siemens Industry, Inc.
Equal Employment Opportunity Statement
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