As Account receivable specialist/ Customer care specialist, Payments (m / f / d) in the Convenience Team for Case Management Central Europe within the FinTech subsidiary Zalando Payments GmbH, you will support the company with payment processing, administration and problem solving, as well as bridge the convenience teams with customer care.
You will be responsible for tasks in accounts receivable for different countries: offer 3rd level support and training for our customer care teams and on the other hand support the process improvements in our payment processes in convenience team.
WHERE YOUR EXPERTISE IS NEEDED
You will act as the first point of contact for colleagues in Customer Care for any questions related to payment transactions and provide support with training
You will process invoices and work with payment complaints
You will deal with administrative activities in the Accounts Receivable group
You will take over communication with external payment service providers, check processes in e-banking portals and support communication with banks
WHAT WE'RE LOOKING FOR
Completed commercial trainings and ideally several years of experience in the relevant professional environment
Experience using accounting software (SAP), other relevant programs (especially Excel). Knowledge of Salesforce and Google Suite is nice to have.
Independent and reliable team member, attentive to detail, self-organized, able to set priorities
A team player, able to share the knowledge and deal with conflict situations. Solution-oriented
Spoken and written German is absolutely essential, as well as a good command of English
PERKS AT WORK
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer facing apps. We work to deliver a flawless user experience in the checkout, as well as processing of payments and reconciliation in the backend. Through smart risk steering we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.
Please note that all applications must be completed using the online form - we do not accept applications via email.