Zendesk

Sr Manager, Product Marketing Strategy and Pricing

Zendesk

September 14, 2021


Who you are
We’re looking for a Senior Product Marketing Strategy & Pricing Manager with strong analytical skills, an interest in strategy, and an ambition to have a significant impact on understanding and growing our business. The right candidate will have a desire to work amongst product, marketing, sales, support, and finance teams to drive the business forward.
You must have a high level of curiosity, a drive for accuracy, high attention to detail, and the ability to interpret complex data into a beautifully simple story. This is the Zendesk philosophy and must be your approach to analyzing and communicating, and taking part in the evolution of our business. You are comfortable with all kinds of data, and feel comfortable in all stages of data analysis.
What you’ll be doing
Reporting to the Director of Product Marketing Strategy & Pricing, you will support efforts to drive strategy in key go-to-market areas by delivering insights and communicating implications to improve decision-making.
Responsibilities:
  • Executive Review: Understand the implications of various efforts and initiatives and package those implications in clear, compelling communications for Zendesk Executives
  • GTM Analysis: Analyze complex and disparate data sets to determine the impact of various pricing and packaging efforts on bookings, revenue, product mix etc, to clearly identify the impact of these efforts and recommend opportunities for improvement
  • Tracking: Design, build, and maintain operational dashboards showing critical metric trends and variances (plan vs actuals) and run ad hoc analysis when anomalies are noted
  • Reporting: Align with Finance and operations teams to drive standardized reports to drive business outcomes
  • Collaboration: Work with key partners across functions to create a holistic view of Zendesk customers and our portfolio of products.

What you bring to the role:
  • 2-3 years of experience in a similar role or analyst experience in enterprise software, SaaS, or consumer internet is preferred
  • High quality analysis and presentation is a must. Ability to use SQL to dive into large volumes of data and develop meaningful insights for the business are key to success in this role
  • Intellectually curious and passionate about this opportunity
  • Systems thinker with ability to operate at a tactical level, but to understand strategic impact and company-wide implications
  • Communicates well with executive audiences
  • Proactive and tenacious
  • Organized and driven to get results
  • Team-player excited to collaborate with others!
  • High-energy, team-first, positive attitude!

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
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